Booking Terms and Conditions
Reservations
- can be made by telephone,
fax, e-mail, post or directly online using our computerised
online reservation system.
Arrival
Time - guests are welcome to check-in between the hours of 12 noon
and 9pm. Please state an arrival time when making a reservation to
stay at Fir Trees, otherwise there may be no one available to
welcome you if you arrive on an ad-hoc basis.
Should your planned arrival time
change, either prior to or during your journey, please call +44 (0)
15394 42272 to ensure the room is prepared for your earlier or later arrival.
Please note that on occasions we
may not be able to guarantee your room will be ready
if you are due to arrive before 2pm, however, you are still welcome to check-in before this time, leave your
luggage and collect your room key.
Please also note we are unable to
accept arrivals after 9pm without prior arrangement.
Check-out
- by 10.00am on
the day of departure.
Deposit
- valid credit or debit card details are required
as
security for a reservation.
We require the
start and expiry dates (and/or issue number), the 3 digit security number
from the back of the card (on the signature strip), the postcode and
house number relating to the cardholder.
The following cards are accepted:
Balance
of account -
is payable on arrival by either cash,
credit or debit card. Credit card payments are subject to handling
fee. Please note Fir Tree is no longer able to accept payment by
cheque.
Cancellation
Policy:
The following
charges may be made for cancellations or curtailment of stay:
|
Over 4
weeks notice |
£10 admin
costs |
|
2 - 4 weeks notice |
40% of quoted rate |
|
1 - 2 weeks notice |
60% of quoted rate |
|
Less than 1 weeks
notice |
100% of quoted rate |
We recommend you take out
holiday/cancellation insurance to cover this cost, as there are no
exceptions to the above terms and conditions.
Allocation
of Room -
we will always do our best to accommodate
requests for a specific room, however, due to the needs and/or
constraints of the business, Fir Trees reserves the right to
allocate guests an alternative room within the guest house, equal to
or better than the one requested, should the need arise.
Non Availability of Room
- we would only cancel your booking if
accommodation was unavailable for reasons beyond our control. We
would attempt to offer you alternative accommodation, however if this
was not possible, or unacceptable to you, then we would refund all
monies paid by you. Our liability would not extend beyond this
refund.
Damages and Breakages -
please be aware that you are responsible and liable for any breakage
or damage you cause to the property, or its contents, during your
stay. Please take care and report any such breakage or damage should
they occur. We do not normally charge for minor accidental breakages,
but we may charge you the full cost to repair or make good any
significant breakage or damage caused by misuse, or if you fail to
notify us during your stay.
Liability - please be aware that
Fir Trees does not accept any liability for any damage, loss or
injury to any member of your party or any vehicles or possessions, unless
proven to be caused by a negligent act by ourselves or our employees or
contractors whilst acting in the course of employment.
Fir
Trees Guest House
